It would be difficult to disagree on the fact that communication is ruling our world today. For companies, it is the difference between providing great customer service and failing to. In the world of business communication, one software has become the beating heart and assembles all others under its wing. It is called a VoIP phone system. Here is what it does.
Managing Inbound and Outbound Calls
At the base, VoIP phone systems are meant to manage all communications coming in or going out from the company. Whereas before, each line had to be installed separately inside a business, nowadays, a VoIP software simply has to be installed on the server of the company to manage all the lines. It can also operate directly from the Cloud. It possesses all the capacity that you can think of regarding phones: Call recognition, call transfer, call waiting, and so many more. But it can also perform tasks that were not possible before they existed, like accumulating data on all the calls (coming in and going out), answering by itself through an IVR (interactive voice response), and attaching itself to other software and applications. This last capacity is the reason why it reigns supreme over all other communication tools, as we will now explain.
Linking Software and Applications to Manage All Communications
The digital world comprises a vast array of software programs and mobile applications. In the communication field, they are plenty. In fact, they have redefined communication between individuals and companies. Nowadays, we live in an omnichannel world where consumers can contact businesses in various ways. In the past, only a few different possibilities were made available. The most popular one was the phone. The others included writing a letter and sending it through the mail, sending a fax, or simply showing up at the office. Nowadays, you can get in touch through all of the ones we have just mentioned (although the fax is not much in use anymore), but also through several software and applications, such as e-mails, social media (Facebook, Instagram, etc.), messaging applications (like WhatsApp), etc.
The problem for companies is that they have to manage each and every one of them, making it easy to have holes where customers can fall through. If they send a message through their preferred channel and no one ever answers, it will create dissatisfaction, which will certainly open the door to them looking elsewhere for their products and services in the future. With a VoIP phone system, it is possible to link all the channels to it so that it answers immediately to each person addressing himself to the firm. At the same time, it will also advise the right person inside the company so that the customer is being taken care of rapidly.
And that is just the tip of the iceberg. A company can attach many more software and applications to the VoIP phone system, including a CRM, which is where it will store the information on each customer.
The Basics of VoIP Phone System
VoIP phone systems, or Voice over Internet Protocol, are a modern telecommunication solution that uses the internet to make and receive calls. VoIP phone systems provide businesses with an efficient and cost-effective way to communicate with customers, colleagues, and partners. These systems help businesses save money on long-distance calls by utilizing the internet rather than traditional telephone lines.
VoIP systems comprise hardware components and software applications that control how calls are routed, managed, and monitored. The hardware components include IP phones or softphones (software programs running on a computer) that allow users to make and receive calls via their internet connection. The software applications provide advanced features such as call forwarding, caller ID, voice mail integration, automated attendants, conferencing capabilities, etc., all of which can be accessed from any device connected to an internet network.
